1. Introduction

At Schon Lite, we are committed to providing high-quality products. If you are not satisfied with your purchase, please review our return policy below.

2. Eligibility for Returns

• Time Frame: Returns must be initiated within 14 days of receiving your order.
• Condition: Items must be in their original, unused condition and packaging. Furniture and art pieces must not be damaged.

3. Process for Returns

• Request a Return: Contact our customer service team at returns@schonlite.com to request a return authorization.
• Shipping: You are responsible for return shipping costs unless the item is defective or incorrect.
• Inspection: Upon receipt of the returned item, we will inspect it and process the refund.

4. Refunds

• Processing Time: Refunds are processed within 7-10 business days after the returned item is inspected.
• Method: Refunds will be issued to the original payment method.

5. Non-Returnable Items

Certain items, including custom orders and clearance items, are non-returnable. This information will be specified at the time of purchase.